Man and Van Morden Privacy Policy

This Privacy Policy explains how Man and Van Morden collects, uses, stores and discloses personal data when providing man and van and related transport services. It applies to all Man and Van Morden customers and prospective customers in our service area, including people who contact us for quotes, make bookings, visit our website, or otherwise interact with us.

Man and Van Morden acts as the data controller for the personal data described in this Privacy Policy. We are committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and related data protection laws.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us. This may include the following categories of information:

Identity and contact information, such as your name, postal address, pickup and delivery addresses, and any other contact details you choose to provide.

Service and booking information, such as dates and times of your move or delivery, property access details, descriptions of items to be transported, special handling instructions, parking information and any photographs or notes you share in connection with your booking.

Communication information, such as information contained in enquiries, quotes, messages, feedback or complaints sent to us by phone, text message, online forms or other communication channels.

Payment related information, which may include details of the payment method you use and transaction details. Where we use third party payment providers, they may collect and process your card or bank details on our behalf.

Technical and usage information, such as basic information about how you use our website or digital services. This may include your IP address, device type, browser type and approximate location, as well as information derived from cookies or similar technologies where applicable and permitted by law.

How we collect personal data

We collect personal data in a number of ways, including:

Directly from you when you contact us for a quote, make a booking, request information about our services, provide feedback, or communicate with us in any other way.

Automatically when you visit our website or use our online tools, for example through server logs and cookies or similar technologies, to the extent these are used.

From third parties where lawful, for example if a booking for our services is made on your behalf by another person or organisation, or where we receive information from payment processors or other service providers in relation to your transactions.

Lawful bases for processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on one or more of the following lawful bases:

Contract. We process personal data because it is necessary to enter into and perform a contract with you, including to provide quotes, confirm bookings, carry out moves or deliveries, take payment and manage our relationship with you.

Legal obligation. We process personal data where required to comply with our legal obligations, for example in relation to bookkeeping, tax, accounting, record keeping and responding to lawful requests from public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests and these are not overridden by your rights and interests. This may include managing and improving our services, handling customer queries, preventing and detecting fraud or misuse of our services, protecting our property and rights, and maintaining security.

Consent. In limited cases, we may rely on your consent, for example in relation to certain types of marketing communications or the use of certain cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing before withdrawal.

How we use personal data

We use the personal data we collect for the following purposes:

To provide our services, including responding to enquiries, issuing quotes, arranging and carrying out moves and deliveries, and handling any follow up or aftercare.

To manage bookings and customer relationships, including scheduling work, communicating with you about your booking, handling changes or cancellations and resolving any issues or complaints.

To manage payments and accounts, including issuing invoices, processing payments, managing deposits or refunds, and maintaining accounting and financial records.

To operate, maintain and improve our website, vehicles and services, including monitoring usage, analysing performance and developing new services.

To ensure security and prevent misuse, including verifying identity where appropriate, protecting our staff, vehicles and property, detecting and preventing fraud and addressing disputes.

To comply with legal and regulatory requirements, respond to lawful requests from authorities and establish, exercise or defend legal claims.

Data sharing and processors

We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These recipients may include:

Service providers acting as data processors who provide services to us, such as payment processing, accounting support, customer management tools, website hosting, digital communications and IT support. These processors are only allowed to process personal data on our instructions and must protect it.

Professional advisers such as accountants, auditors, legal advisers or insurers, where such sharing is necessary for professional advice, insurance cover, dispute resolution or legal compliance.

Public authorities and law enforcement agencies where we are required to do so by law or where sharing is necessary to protect our rights, property, staff or customers.

In some cases, personal data may be transferred outside the United Kingdom or European Economic Area, for example where our service providers use servers or support teams in other countries. Where this happens, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms, as required by data protection law.

Data retention

We keep personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

In general, we will retain customer records and booking information for a period that allows us to respond to queries, manage any claims or disputes and comply with our legal obligations. This period will vary depending on the nature of the data and our legal obligations, but is typically several years from the date of your last interaction with us.

We may retain certain data for longer if required for tax, accounting or legal reasons, or where necessary to establish, exercise or defend legal claims. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to an identifiable person.

Data security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to personal data to personnel and service providers who have a legitimate need to know it, using appropriate safeguards for physical and digital records and reviewing our security arrangements periodically.

Your data protection rights

As a customer or prospective customer of Man and Van Morden in our service area, you have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

Access your personal data and obtain a copy of the information we hold about you, together with details of how we use it.

Request correction of inaccurate or incomplete personal data that we hold about you.

Request deletion of your personal data where there is no good reason for us to continue processing it, for example where it is no longer needed for the purposes for which it was collected and we are not required to keep it.

Object to the processing of your personal data where we are relying on legitimate interests as our legal basis and your specific situation gives rise to an objection. We will stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.

Request restriction of processing of your personal data in certain circumstances, for example while we verify the accuracy of data or consider an objection you have raised.

Request the transfer of certain personal data to you or another organisation in a structured, commonly used and machine readable format, where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your personal data. Withdrawal of consent does not affect the lawfulness of processing based on consent before it was withdrawn.

You also have the right to lodge a complaint with a data protection supervisory authority if you believe that our handling of your personal data infringes data protection law. We encourage you to contact us first so we can address your concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our handling of personal data or applicable laws. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we process personal data.

Continued use of our services after any changes have been published will constitute your acknowledgement of the updated Privacy Policy.



Book Now and Get Great Deals on Our Man and Van Services

When you hire us, you are guaranteed a straightforward and utterly stress-free man and van service. We have the best team of movers to help you throughout your move and you won’t have to worry about your hectic schedule because we will have everything under control and will do practically all the work for you. So leave it to us and we will ensure you have the best move you could ask for. Call now for a free quote and speak to an expert from our man and van Morden company.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Morden Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 159 Monkleigh Rd
Postal code: SM4 4EQ
City: London
Country: United Kingdom

Latitude: 51.3975460 Longitude: -0.2116420
E-mail:
[email protected]

Web:
Description: After you call us and talk to our amazing consultants, they will help you choose the most suitable Morden, SM4 moving solution for your needs.
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