Man and Van Morden Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Morden provides removal, transport and related services to customers. By placing a booking, accepting a quotation or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Agreement means the contract between you and Man and Van Morden incorporating these Terms and Conditions and any written quotation or booking confirmation issued to you.

Services means any removal, transport, loading, unloading, packing, unpacking, or related service provided by Man and Van Morden.

Vehicle means any van or other vehicle used by us to provide the Services.

Goods means the items, belongings or materials that you ask us to handle or transport as part of the Services.

Premises means any property or location at which the Services are carried out, including collection and delivery addresses and any access routes reasonably required.

You or Customer means the person, firm or organisation requesting the Services and responsible for payment under this Agreement.

2. Scope of Services

Man and Van Morden provides man and van removals, small to medium house and office moves, item collection and delivery, and related transport services. The specific Services to be supplied will be set out in our quotation or booking confirmation. We will provide the Services with reasonable care and skill and in accordance with applicable laws and regulations.

Unless expressly agreed in writing, our Services do not include installation, disconnection or reconnection of appliances, dismantling or reassembly of furniture, or any specialist handling of items that require technical expertise or certification.

3. Booking Process

3.1 To request a booking, you must provide accurate information about the nature of the move, addresses, access details, the volume and type of Goods, and any special requirements. Our quotation is based on the information you supply. If this information is incorrect or incomplete, additional charges may apply and we may not be able to complete the work in the time estimated.

3.2 A booking is only confirmed when we have issued a written booking confirmation or quotation acceptance, and you have accepted it in the manner specified. Any provisional dates or indicative prices given prior to confirmation are not binding.

3.3 We may request a deposit or prepayment as part of the booking process. Where required, your booking is not secured until any such payment has been received in cleared funds.

3.4 You are responsible for ensuring that any necessary parking permissions, permits, or suspended bays are arranged in good time for the date of the move. Any fines, penalties or delays arising from failure to arrange suitable parking will be your responsibility.

4. Quotations and Prices

4.1 Quotations are provided based on the information you supply and are typically calculated by reference to time, distance, volume of Goods, staffing requirements and access conditions.

4.2 Unless otherwise stated, quotations are exclusive of congestion charges, tolls, parking fees, fines, ferry charges or other third-party costs, which will be charged in addition where applicable.

4.3 Quotations are normally valid for a limited period from the date of issue, after which we may revise them. Any change in your requirements, including added items, changes to addresses or access difficulties, may result in an adjusted price.

5. Payments and Charges

5.1 You agree to pay all charges for the Services in accordance with the quotation and these Terms and Conditions.

5.2 Payment terms will be set out in your booking confirmation or quotation. Unless otherwise agreed, payment is due on completion of the Services on the day of the move. We may require full or partial prepayment prior to the commencement of Services.

5.3 We accept the payment methods that are communicated to you at the time of booking. You must ensure that funds are available and that any card used is authorised. If payment is not received when due, we reserve the right to suspend Services or to retain Goods until full payment is made.

5.4 Where Services are charged by the hour, the minimum booking period will be stated in your confirmation. Time is normally calculated from the scheduled arrival of our Vehicle at the first Premises until completion of unloading at the final Premises, including any waiting time not caused by us.

5.5 If payment is late, we may charge interest on the overdue amount at the statutory rate, together with any reasonable costs incurred in recovering the debt.

6. Cancellations and Amendments

6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible. The effective date of cancellation is the date on which we receive your cancellation notice.

6.2 We operate a staged cancellation policy. If you cancel more than a reasonable number of working days before the scheduled date, we will usually refund any prepayments, minus any non-recoverable costs. Cancellations made closer to the scheduled date may incur partial or full charges, as will be outlined to you at the time of booking.

6.3 If you postpone or significantly amend your booking, we will make reasonable efforts to accommodate the change, subject to availability. Revised prices may apply where the scope of Services, locations, or timescales change.

6.4 We reserve the right to cancel or postpone a booking where circumstances arise that are beyond our reasonable control, including adverse weather, road closures, vehicle breakdown, staff illness, accidents, or other events of force majeure. In such cases, we will seek to reschedule the Services or, where that is not possible, refund any prepayments for Services not provided. We will not be liable for any consequential loss or indirect costs arising from such cancellation or postponement.

7. Your Responsibilities

7.1 You are responsible for:

Ensuring that the Premises are safe, accessible and suitable for the performance of the Services, including providing safe access routes, clear hallways and staircases, and, where reasonable, suitable lifting facilities.

Arranging and paying for any parking permits or access permissions required for our Vehicle.

Properly packing and securing all Goods that you pack yourself, using suitable materials and boxes. We are not liable for damage arising from inadequate packing where you have packed the Goods.

Ensuring that any items requiring dismantling are dismantled in advance, unless specifically agreed as part of the Services.

Removing any fragile, valuable or personal items such as cash, jewellery, documents, or electronic devices that you do not wish us to handle.

7.2 You must not ask our staff to undertake any work that is not part of the agreed Services or that may put them, you, or third parties at risk.

8. Goods Not Accepted for Transport

8.1 Unless expressly agreed in writing, we do not accept the following items for transport or handling:

Hazardous, explosive, flammable or corrosive substances, including gas cylinders, fuel, paints, solvents, chemicals or batteries that are not sealed for safe transport.

Illegal goods, stolen items, or items that are prohibited under applicable law.

Perishable goods, live plants or animals.

Cash, jewellery, precious metals, watches, securities, or items of exceptional value beyond normal household or office contents.

8.2 If such items are handed to us without our knowledge or consent, we will have no liability for loss or damage to them and you will be responsible for any resulting claims, fines or costs.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. If we damage your Goods as a result of our negligence, we will, at our option, either repair the item, replace it with an item of similar type and condition, or pay fair compensation up to the limits set out in this Agreement.

9.2 Our total liability for loss of or damage to Goods, whether arising from breach of contract, negligence or otherwise, is limited to a reasonable amount per job, unless otherwise agreed in writing. You may request increased cover where available, which may be subject to additional charges and conditions.

9.3 We shall not be liable for:

Loss or damage arising from wear and tear, inherent defects, pre-existing damage, inadequate packing by you, or the nature of the Goods.

Damage to items made of particle board, veneer or similar materials that may be particularly susceptible to damage when moved.

Indirect or consequential losses, including loss of profits, income, opportunity, use, or enjoyment arising out of or in connection with the Services.

9.4 We are not liable for any loss or damage where:

Such loss or damage results from instructions, acts or omissions by you or a third party.

Access limitations, structural weaknesses or defects at the Premises contribute to the damage.

9.5 We will not be liable for any delay or failure to perform the Services caused by events beyond our reasonable control, including but not limited to extreme weather, traffic conditions, road closures, accidents, breakdowns, civil disturbances or public transport disruptions.

10. Claims and Time Limits

10.1 You must inspect your Goods and the Premises as soon as reasonably practicable on completion of the Services.

10.2 Any visible loss or damage to Goods or property must be reported to us as soon as possible and in any event within a reasonable time frame after the Services have been completed. You should provide a description of the damage and, where possible, supporting evidence.

10.3 Failure to notify us within a reasonable period may affect our ability to investigate the matter and may reduce or extinguish any liability we might otherwise have.

11. Waste, Disposal and Environmental Regulations

11.1 Man and Van Morden operates in compliance with applicable waste and environmental regulations. We are not a general household waste collection service unless expressly agreed as part of a booking.

11.2 We will not remove or dispose of controlled, hazardous or regulated waste materials unless we have explicitly agreed to do so in compliance with relevant regulations, and additional charges may apply.

11.3 You are responsible for correctly identifying any items that are intended for disposal rather than removal and for ensuring that such items are suitable for lawful transport and disposal.

11.4 Fly-tipping and unlawful dumping of waste are criminal offences. We will only dispose of items at authorised waste or recycling facilities. Any attempt by you to instruct our staff to dispose of items unlawfully will be refused.

11.5 Where we agree to remove items for disposal, you will remain responsible for any charges imposed by disposal facilities and for any penalties or claims arising from inaccurate or misleading information provided about the nature of the items.

12. Access, Parking and Property Damage

12.1 You must ensure that adequate parking and access are available for the Vehicle at all relevant Premises. This includes arranging any necessary permissions, permits or clearances in advance.

12.2 We are not responsible for damage to driveways, pavements, gardens or other surfaces where access has been requested or approved by you and is reasonably necessary for the performance of the Services.

12.3 You should take reasonable steps to protect floor coverings, walls, doors and fixtures before the Services commence. If you ask, we will take reasonable care but are not responsible for normal scuffs or marks that may occur during a move conducted with proper care.

13. Customer Conduct and Health and Safety

13.1 You agree to treat our staff with respect and not to engage in abusive, threatening or discriminatory behaviour.

13.2 Our staff may refuse to carry out any task that they consider unsafe, unlawful or beyond the agreed scope of the Services. This may include carrying very heavy items where the risk of injury or damage is significant.

13.3 If our staff consider that health and safety are compromised at any Premises, they may suspend or terminate the Services. In such cases, you may still be liable for charges incurred up to the point of suspension or termination.

14. Data Protection and Privacy

14.1 We will handle any personal data that you provide to us in the course of the booking and delivery of Services in accordance with applicable data protection laws.

14.2 Personal data will be used for the purpose of administering your booking, providing the Services, taking payment, handling queries or complaints, and complying with legal obligations.

15. Complaints

15.1 If you are dissatisfied with any aspect of the Services, you should raise the matter with us as soon as possible so that we can try to resolve it promptly.

15.2 We will investigate reasonable complaints in good faith and aim to respond within a reasonable time frame. Cooperation will be required from you, including access to any relevant information or evidence.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and Man and Van Morden agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or the Services, whether contractual or non-contractual.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall remain in full force and effect.

17.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

17.3 We may update or amend these Terms and Conditions from time to time. The version that applies to your booking will be the version in force at the time your booking was confirmed.

17.4 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to deliver the Services.

By confirming a booking with Man and Van Morden, you acknowledge that you have read, understood and agree to these Terms and Conditions.



Book Now and Get Great Deals on Our Man and Van Services

When you hire us, you are guaranteed a straightforward and utterly stress-free man and van service. We have the best team of movers to help you throughout your move and you won’t have to worry about your hectic schedule because we will have everything under control and will do practically all the work for you. So leave it to us and we will ensure you have the best move you could ask for. Call now for a free quote and speak to an expert from our man and van Morden company.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Morden Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 159 Monkleigh Rd
Postal code: SM4 4EQ
City: London
Country: United Kingdom

Latitude: 51.3975460 Longitude: -0.2116420
E-mail:
[email protected]

Web:
Description: After you call us and talk to our amazing consultants, they will help you choose the most suitable Morden, SM4 moving solution for your needs.
Back To Top