Terms and Conditions for Man And Van Morden

These Terms and Conditions set out the basis on which Man And Van Morden provides domestic and commercial moving services, collection and delivery work, packing support, and related transport services within the UK. By making a booking, the customer agrees to these terms and confirms that they have authority to instruct the service, that the information provided is accurate, and that they understand the scope and limitations of the service. These terms are intended to be fair, clear, and consistent with UK consumer and transport law. They should be read carefully before any booking is confirmed.

In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the person, business, or organisation making the booking. References to the service include transport, loading, unloading, lifting, carrying, and any additional tasks that are agreed in advance. Unless otherwise stated, these terms apply to all man and van services carried out under the Man And Van Morden name.

We reserve the right to amend these terms from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will apply to that booking unless a change is required by law. Any variation requested by the customer must be agreed in writing before the job begins. No employee, driver, or subcontractor may alter these terms verbally unless authorised in writing.

Booking Process

A booking may be requested by telephone, email, online form, or any other method we make available. A request does not become a confirmed booking until we have accepted it, the details have been checked, and any required deposit or prepayment has been received. When booking a Man And Van service, the customer must provide accurate information including collection and delivery addresses, access conditions, item descriptions, estimated volumes, parking restrictions, stair access, and any handling requirements. If the information supplied is incomplete or inaccurate, we may revise the price, timetable, vehicle size, or staffing arrangements.

The customer is responsible for ensuring that the items to be moved are ready at the agreed time and that access is available for loading and unloading. If the customer requires a specific arrival window, this must be requested at the time of booking and is subject to availability. Traffic, weather, road closures, or unforeseen operational issues may affect timing. We will make reasonable efforts to arrive within the agreed period, but any estimated time is not a guaranteed fixed appointment unless expressly confirmed as such.

Prices, Quotes, and Payments

All quotes are based on the information available at the time they are given. Unless stated otherwise, quotes are estimates and may change if the scope of the job changes or if the actual work differs from the information supplied. Typical reasons for price adjustment include extra flights of stairs, long carries, waiting time, parking charges, congestion fees, additional items, additional stops, increased labour, or the need for specialist handling. If a quote is stated as fixed, it remains valid only on the basis described in the quotation and only where the facts provided are correct.

Payment terms will be confirmed at the time of booking. We may require a deposit, part payment, or full prepayment in advance, especially for larger moves, same-day work, weekend work, or jobs involving third-party services. Unless agreed otherwise, payment is due immediately on completion of the work. Accepted payment methods may include bank transfer, card payment, or cash, subject to availability. If payment is not made when due, we may charge reasonable recovery costs and interest where permitted by law.

The customer must ensure that all invoices are paid in full and that any disputed items are raised promptly. A genuine billing error will be corrected once verified, but non-payment is not permitted while an unrelated dispute is being investigated. Where the customer is a business, the parties may agree separate payment terms in writing. Any additional charges incurred during the job must be settled before unloading is completed unless we agree otherwise.

Cancellations, Delays, and Rebookings

Cancellation requests must be made as soon as possible. If you cancel a booking, you may be charged a cancellation fee to cover administration, reserved vehicle time, staffing, and lost business opportunities. The amount charged will depend on how much notice is given and whether costs have already been incurred. Where a deposit has been paid, it may be used against cancellation charges. If the cancellation fee exceeds the deposit, the balance remains payable.

If the customer is not ready at the agreed time, or if access is blocked, unsafe, or unsuitable, we may charge waiting time or abortive attendance fees. If the delay is significant, we may need to rearrange the job or treat it as cancelled by the customer. We are not liable for costs caused by delays outside our reasonable control, including adverse weather, heavy traffic, breakdowns, or road incidents. However, we will take reasonable steps to minimise disruption and keep the customer informed where possible.

If the customer requests a rebooking, we will try to accommodate it subject to availability. Any previously agreed price may change if the move date, route, load, or access arrangements are materially different. Where we must cancel because of safety, legal, or operational reasons, we will provide as much notice as reasonably possible and may offer an alternative date. Our liability for cancellation will be limited to any refund of sums paid for services not yet performed, unless otherwise required by law.

Customer Responsibilities

The customer must take reasonable steps to prepare for the service. This includes securing loose items, disconnecting appliances where required and safe to do so, protecting fragile goods, and ensuring that items are adequately packed unless packing has been expressly included in the booking. The customer must inform us in advance of items that are especially heavy, valuable, fragile, hazardous, or awkward to move. If an item requires specialist handling, additional labour, or equipment, this must be disclosed before the move begins.

The customer must not include prohibited or dangerous goods without prior written agreement. Such goods may include flammables, explosives, corrosive substances, pressurised containers, leaking containers, live animals, illegal items, or items that are unsafe to transport. We may refuse to move any item that we reasonably consider dangerous, illegal, unhygienic, or unsuitable. The customer is responsible for ensuring that all items are lawfully owned and that there is permission to move them.

The customer should keep copies of all important documents, keys, access codes, permits, and inventory records. If the customer asks us to handle documents or keys, this is done at the customer’s risk unless otherwise agreed in writing. The customer is responsible for being present or appointing an authorised representative at both ends of the move where necessary. Failure to do so may cause delays or additional charges.

Liability and Limitations

We will take reasonable care when carrying out our man and van service, but liability is limited as set out in these terms. We are not responsible for loss or damage caused by events outside our control, including defective packaging, pre-existing damage, hidden defects, poor access, inadequate instructions, or items being overfilled or unstable. We are also not responsible for indirect or consequential losses such as loss of profit, loss of enjoyment, missed appointments, or business interruption, except where such exclusion is not permitted by law.

Where we are found legally responsible for damage to property or goods, our liability will normally be limited to the reasonable repair or replacement cost of the affected item, taking account of age, condition, and depreciation. It is the customer’s responsibility to advise us of any item of exceptional value and to arrange suitable insurance if required. Unless we have agreed in writing to provide specialist insurance cover, standard service charges do not include cover for items of unusually high value, antiques, artworks, or collections.

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. If you believe an item has been damaged, you must notify us within a reasonable time and provide evidence, including photographs where possible. Claims may be rejected if the item was not properly packed, if the damage was not reported promptly, or if we were not given a fair opportunity to inspect the issue.

Waste Regulations and Disposal

If the service includes collection, removal, or disposal of waste, the customer must ensure that all waste is accurately described before the booking is accepted. We operate in accordance with relevant UK waste handling requirements and will only transport, remove, or dispose of waste that we are lawfully permitted to handle. The customer must not ask us to dispose of controlled, hazardous, clinical, electrical, or specialist waste unless this has been expressly agreed in advance and the necessary legal arrangements are in place.

The customer remains responsible for the legality of the waste being transferred. Where required, we may ask for information about the source, type, and quantity of waste, and we may refuse any load that appears to breach waste regulations or poses a contamination risk. If we transport waste on the customer’s instruction, we may rely on the description given by the customer. If the description is inaccurate, incomplete, or misleading, the customer will be responsible for any resulting loss, penalty, or enforcement action unless caused by our own fault.

Any waste transfer documentation, records, or declarations required by law must be completed honestly and accurately. We may retain copies for compliance purposes. If waste is mixed with reusable items, the customer should clearly separate what is to be removed, retained, or delivered. We are not responsible for sorting, identifying, or valuing waste unless specifically agreed. Illegal dumping, fly-tipping, and unlawful disposal are strictly prohibited.

Property Access, Parking, and Site Conditions

It is the customer’s responsibility to arrange suitable access and, where necessary, parking permissions for the vehicle. If access is restricted, we may need to park at a distance and carry items further than expected, which may affect the final price. The customer should tell us in advance about narrow roads, low bridges, restricted entrances, loading bays, lifts, or any site rules that may affect the work. Additional labour or time caused by access problems may be charged.

The customer must ensure the premises are safe for our staff to enter and work in. We may suspend work if conditions are unsafe, including the presence of exposed wiring, structural hazards, aggressive animals, unsafe flooring, or other risks. If the work site is in poor condition or the load cannot be safely completed, we may refuse to continue until the issue is resolved. Our staff are entitled to stop any task that they reasonably believe is unsafe.

We are not responsible for delays caused by a lack of parking, an incorrect address, inaccessible premises, or a failure to provide keys, codes, or permission to enter. If the job becomes impractical due to site conditions, we may charge for time already spent and for any resources committed to the booking. Any additional assistance required to complete the work may be subject to extra fees.

Insurance, Force Majeure, and General Provisions

We maintain appropriate insurance for our operations as required by law and business needs. However, insurance does not replace the customer’s own responsibility for packing, disclosure, and protection of valuables. The customer is encouraged to arrange their own insurance where goods are especially valuable, fragile, or difficult to replace. Any insurance claim may require evidence of value, condition, and ownership.

We will not be liable for any failure or delay in performing the service if it is caused by circumstances beyond our reasonable control. These may include severe weather, accidents, fire, strikes, illness, vehicle failure, road closures, government restrictions, or disruption to transport networks. If such an event occurs, we will act reasonably to rearrange the service or agree an alternative outcome where possible. No party will be considered in breach for delay caused by force majeure.

These terms constitute the entire agreement between the parties regarding the service and supersede prior discussions or representations, except where fraud or statutory rights apply. If any provision is found unenforceable, the remaining provisions will continue in force. Failure to enforce any part of these terms on one occasion does not waive the right to enforce it later. The customer’s statutory rights are not affected.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. Where the customer is based elsewhere in the UK, mandatory consumer protections applicable in that jurisdiction will still apply where required by law. Any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by applicable law.

Acceptance of Terms

By proceeding with a booking for Man And Van Morden, the customer confirms that they have read, understood, and accepted these terms. The customer also confirms that they have authority to accept them on behalf of any other person or organisation involved in the booking. If the customer does not agree with any part of these terms, they should not proceed with the booking. These terms are designed to support a transparent and reliable man and van service while protecting both parties’ rights and responsibilities.